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FAQ

What is a limited edition?
For a limited edition, an artist determines a size, type of paper and a total number of prints to be created. Each print is numbered and signed, and because the number of prints is limited, they are considered unique. The value of a limited edition often rises over time.

Is a photograph a good investment? Will the value increase?
Many people purchase fine art photography as an investment. As with any piece of art purchased as an investment, the artist's reputation and the current market for his/her works determine the value. The value of any piece may fluctuate over time. All the works offered on our site are limited editions which means that only a certain number will be made by the artist. As such, by definition, these works are considered valuable and collectable.

How do I know a print is authentic? What do I look for?
Determining the authenticity of any work of art is a complex procedure. To be absolutely certain that your piece is an authentic work by a specific artist you may need to have it reviewed by a professional. But in general, authentic prints will have an artist's signature, usually on the verso of the work. The artist will also usually write the date the photograph was taken and the number within the edition.

Can I return a purchase?
Yes, we have a money back guarantee. Your complete satisfaction is very important to us. We have taken the utmost care in the selection, matting, packaging and shipping of these photographs. If for any reason you are not happy with your order, you can return it within 28 days from receipt of your photograph for a full refund of the price of the photograph. Artwork must be returned to Meter in perfect condition. You are responsible for the cost of the return shipping. We recommend re-using the original packaging materials.

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Do you offer digital prints?
Normally, we do not offer digital prints. Meter specializes in limited edition, signed fine-art prints. These prints are created by hand using traditional photographic techniques. In some cases, we will offer digital prints, but only when, in the artist's view, it is in service of the art. We do not offer digital prints as a cheaper means to duplicate an image.

Are these photographs available anywhere else?
Many of the photographs offered on Meter are not shown or offered anywhere else. However, we believe that artists should have more opportunities and venues to show their work, so we don't require exclusivity contracts with the artist we represent. Therefore, it is possible that you may see a similar piece somewhere else.

Can I make a special request?
We will try our best. In many cases we will be able to accommodate you. Email customersupport@metergallery.com and we will get back to you.

Do you offer framing?
At this time we don't offer framing. Most works come matted with archival, acid-free, eight-ply mat board. The art itself is affixed with linen tape and acid-free corners in order that you may remat the piece without damaging the print. Matting this way allows you to examine the artist's signature on the verso. Please see our guide for more information.

Do I need to register for a Viewing Room before ordering?
No. The Viewing Room is provided for you to "bookmark" a favorite work. You may order at any time, even if you do not have a Viewing Room.

Do I have to use a credit card?
Meter accepts payments by credit card or personal checks. If you are using a credit card, we accept Visa, MasterCard and American Express. For payment by check, please fill out an order form (link to form) and mail it with your check, to our offices.

Do I have to order online?
No, you can fax us at 212.924.8351, or mail in an order. Once we have received your order, we will confirm it. The price of the artwork is locked in when the order is received.

My order arrived damaged, what should I do?
Please contact us immediately at customersupport@metergallery.com. We will work with you to correct the problem. Please keep all shipping paperwork and original packing material.

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How do I contact Meter?
We have several ways for you to contact us.

How do I contact customer support?
Email customersupport@metergallery.com.

How do I care for my artwork?
We have put together an online guide to assist you.

Can I send a gift to someone?
You can ship an artwork to any address you wish. Simply inform us that this is a gift, and we'll help you as best we can. At the moment, we don't offer gift-wrapping or gift certificates.

How do I update my personal information?
If you need to change or update your personal information, whether it is your address for the mailing list, your email address, password etc., click on "Help" at the top of the screen. Under "manage your account", click on "edit your personal information".

What if I forget my password?
If you have forgotten your password, simply click on the "Forget your password?" link on any page that asks you to log in. Once you enter your email address, we will send you your password. For security reasons, the email you enter must match the email we have on file for your account.

Will I be sent printed material? How do I sign up for the mailing list? How do I request to be removed from the mailing list?
If you have signed up for our mailing list, you will receive a mailing from us from time to time. We create our newsletters to provide you with information on our artists and their artworks. If you would prefer to not receive the newsletter, you may remove your name and address at any time. To do so, first log in to the site, and then click on the "edit profile" link under the "Log Out" button. You will be able to remove yourself from the mailing list by unchecking the mailing list box. Meter treats your personal information with the utmost respect. We do not share your information with any third party. Please review our Privacy Policy.

Can I request a special mat?
Unfortunately, no. All of our mats are acid-free archival mats. In most cases they are eight-ply. We choose the mat from a number of white and off-white colors that we feel work best with the tonality of the photograph.

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How does the Viewing Room work?
When you click on a piece that you like, you will have the option of adding it to your Viewing Room. Click on the icon for the Viewing Room, and sign in (if you haven't already). The image will then be displayed in your Viewing Room, and will be present there until you decide to delete it. The images in your Viewing Room will remain in your viewing room on return visits, or until you choose to remove the image or until the edition is sold out.

I had something saved to my Viewing Room and I get a "sold out" message.
The price of a piece may have changed, and the Viewing Room will reflect the correct, current price. Due to the nature of a limited edition, prices increase as fewer prints are available, or as you get deeper into the edition. If an edition has sold out, it will be marked as "sold out".

Why have the prices changed?
The prices of the artwork do change from time to time. For a full explanation please see our Pricing Policy.






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